Contact Us
Get in Touch with ReelTime AI
Need help using ReelTime AI or have questions about your searches, credits, or results? We’re here to help. Whether you’re tracking a topic or checking where your brand received a video mention, our tool makes it easy to jump straight to those key moments in YouTube videos. If you’re experiencing issues or have feedback to share, simply use the form below—we’ll get back to you promptly.
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Direct Support Email
Have a more detailed request? Email us at: support@reeltime-ai.com
We typically respond within 24–48 hour
FAQs
Before You Reach Out
You might find the answer in our FAQ section, it covers common questions about searches, captions, coins, and supported video types.
Yes. You can search a single YouTube video transcript multiple times by entering different topics or keywords. ReelTime AI will return all video mentions with exact, clickable timestamps.
No, ReelTime AI supports long YouTube videos as long as they include a transcript. It scans the full video transcript to locate the exact moment your topic is mentioned.
Each search query uses one coin. You’re only charged when ReelTime AI processes your request to find relevant moments in a YouTube transcript. Coins never expire and offer flexible use.
The more coins you buy, the lower your cost per search. Basic Hunt is $0.20 per search, Pro Scout is $0.16, and Master Finder offers $0.12, best for power users.
ReelTime AI works with YouTube videos in any language, as long as the transcript is available. Just type your topic in the same language the video is spoken in.
ReelTime AIFind the moment. Skip the rest.
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